Privacy Policy
How Ecovera collects, uses, stores and protects your personal information — and the choices and rights you have over it.
EcoVera Sustainable Living ("EcoVera", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business through our website, Facebook, Instagram, Meta Lead Ads, phone, email, or other services.
1. Information We Collect
We may collect:
- Full name
- Email address
- Phone number
- Property address or installation address
- Information about your enquiry
- Marketing preferences
- Technical information such as IP address, browser type, and website usage data.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests.
- Arrange consultations and installations.
- Provide customer support.
- Improve our products and services.
- Send promotional offers and updates where permitted by law.
- Comply with legal obligations.
3. Meta Lead Ads
If you submit your details through Facebook or Instagram Lead Ads, your information will only be used to contact you regarding your enquiry, requested quotation, or relevant EcoVera products and services. We do not sell your personal information.
4. Sharing Information
We may share your information with trusted service providers, installers, payment providers, or professional advisers where necessary to deliver our services or comply with legal obligations. We do not sell personal information to third parties.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
6. Data Retention
We retain personal information only as long as necessary for business, legal, taxation, warranty, and regulatory purposes.
7. Your Rights
Depending on applicable privacy laws, you may request access to, correction of, or deletion of your personal information, or withdraw consent to receive marketing communications.
8. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support marketing activities.
9. Third-Party Services
Our website or advertisements may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.
11. Contact Us
EcoVera Sustainable Living
Email: info@ecovera.com.au
Phone: +61 420 338 681
Website: www.ecovera.com.au
By using our website, submitting a Meta Lead Form, or contacting EcoVera Sustainable Living, you consent to this Privacy Policy.
Talk to us about your information
To access or correct your details, opt out of marketing, or raise a privacy concern, get in touch and we will come back to you within one business day.
Get in touch